New Plans to be released on the 3rd September 2010

Notes:

1. The maximum possible speed of your ADSL2+ service will depend on a number of factors. Some of these - such as the length and quality of the copper wire from your place to the local exchange - are outside of your control.  From our experience, 10% of customers get sync speeds of  >=20MBps, 30% of customer get sync speeds of <20MBps but >15MBps,30% of customers get sync speeds of <15 but >10Mbps, 20% get sync speeds of <10Mbps but >5Mbps and the remaining 10% get lower then 5Mbps 
   Approximate Guide (Distance  / Speed)
   1.0km = 13.81dB = 23Mbit
   1.5km = 20.7dB = 21Mbit
   2.0km = 27.6dB = 18Mbit
   2.5km = 34.5dB = 13Mbit
   3.0km = 41.4dB = 8Mbit
   3.5km = 48.3dB = 6Mbit
   4.0km = 56dB = 4Mbit
   4.5km = 62.1dB = 3Mbit
   5.0km = 69dB = 2Mbit
   For more information See tips and terms below.
2. This is the plan's monthly quota measured in Megabytes. For charging purposes, SBDC considers 1 Megabyte to be made from 1000 Kilobytes. See tips and terms below.
3. Stated is the plan's monthly price, and is only an indication of the charge for ongoing provision of the service. It does not include installation/termination/modification and/or hardware fees, any fees for calls or any fee charged through late payment of account, any add-on options provided nor excess usage fees should the plan include them.
4. All plans have a data limit at which your connection will be shaped, that is, your download speed lowered to 64Kbps for the remainder of your billing month. Once your quota rolls over you will be unshaped back to full speed.
5. For your broadband service with us to function, it is a business requirement of our carrier that you maintain a telephone service in good accounting and working order. If your telephone service is disconnected for any reason, we may get charged with a fee to reconnect you, and we'll pass that charge along to you. Two of the most well-known ways of making this happen are: (a) Changing the "lessee" (person named on the bill) of your telephone service, and (b) Not paying your phone bill.
6. As noted in the section for start-up costs, SBDC ADSL2+ broadband services carry a commitment term of 12 or 24 months.   (we do offer 6 and 0 month contracts upon request) and services are delivered on a month-by-month contract.  Each time you're billed for a month, you are contracted to serve (and pay) for that month, which isn't refundable. Our early termination fee is the remainder of months left on the contract X your plan fee.
7. Just quickly, a word of advice from SBDC for accessing certain interactive services such as online games and streaming media. Choose a 512/128 (preferable a 1500/256 or faster) package, as 256/64 is just a little too sluggish for these sorts of things to run as they were intended. It wouldn't be pretty. For VoIP we recommend ADSL2+ or a 1500 to accommodate voice quality.
8. Where stated Monthly Cost as part of a VoIP Bundle means that this is the cost of the ADSL / ADSL2+ component of the plan.  The price stated does not include the phone line, DID or calls. If you cancel the attached VoIP plan, then you will be charged the normal price for the plan.

All ADSL plans include

• 5 Email accounts
• 20mb Webspace

Payment Options

This method of payment is the easiest way to settle your account is by automatic debit from a credit card. You provide to us a signed authorisation form stating that we can directly debit either a credit card each month on the due date for the invoice in question (generally 7 days after issue). SBDC is very careful with your payment details and will not divulge them to any third party.



We also do offer BPay

FAQ

What is Broaband ADSL?

ADSL is simply a way of using frequencies that don't get used for telephone calls to push really fast internet access down the line from our equipment to your computer.  Because ADSL doesn't use the same part of the phone line as your telephone does, you can be online and talk on the phone, send faxes - all at the same time! 

Smelly Black Dog have a range of plans created especially for the home user and a full set of plans for the small business and corporate users.

What is an ADSL LINE FILTER
A line filter effectively filters the frequencies on the line and prevents the the voice frequencies from interfering with the frequencies used by data and vice versa.

Each and every device must have a filter installed between it and the phone line, however the recommended maximum number of such filters is three. Any more than that and they can do more hindering than helping by degrading the quality of your line. If you require more than three line filters, the alternative is not install any filters at all but instead to have an ADSL central splitter installed. An ADSL central splitter must be installed by a qualified technician (your local electrician should be able to help you) and generally sits at the point where your phone line enters your house or office before it splits off to the various phone plugs in different rooms.


What is Shaping

The residential series of plans are "shaped" to 64k once you reach the download limit noted in the table - this way you don't need to worry about fees in excess of your monthly charge, for a simpler life.